Network FAQs
What kind of geographic coverage does Cypress’ IP Network provide?
The network supports enterprise locations in 29 metro markets nationwide.
How does the Cypress Network ensure a Platinum Experience?
- At the heart of our solution is a purpose-built network architected to deliver VoIP services.
- Private VoIP network engineered for 99.999% availability and voice prioritization with no single point of failure.
- QoS managed form handset across LAN/WAN and IP network.
- Fully meshed network with logical and virtual paths to/from each city, connecting it directly to every other city on the network
- Network supported by redundant devices to ensure maximum availability of voice and data communications.
- The network is designed to automatically detect potential faults and self correct in order to maintain premium service levels.
- Best of breed routers from Cisco and Juniper.
- The network and its components are monitored by Cypress’ NOC 24x7 on a real-time basis.
If the platform fails, what happens?
The Cypress C4 IP switch is considered a central-office-grade switching platform. It consists of an identical set of hardware operating in “hot standby” to each other and mirroring all of the active processes and call flows that are occurring at any moment. Each half of the platform operates using distinct power supplies on separate power feeds. If a failure should occur on any hardware or software component of the platform, its workload would be assumed by its redundant counter-part without interruption to any process or call handling.
The C4 IP switching platforms are located in hardened carrier-grade collocation centers with dual power feeds, redundant generators, UPS and air conditioning systems all designed to withstand natural and man-made disasters. Cypress also maintains diverse connectivity from the switching platforms into the Cypress backbone and out to the public network.
How does the DS3 located in the individual locations get to/connect to our physical network. If it fails, what’s happens?
The Cypress backbone network consists of diverse paths connected using MPLS VPN virtual circuits. In the event of a fiber cut effecting one of the virtual circuit paths, calls would be routed across the back-up path without interruption. Cypress can also work with you to engineer diverse access paths from your office locations into the Cypress network as well, if this is desired.
Additionally, in the event of a connectivity failure between your location and the Cypress network, the voice traffic could be routed across your connectivity to the public Internet and still reach Cypress’s switching platform. While this could result in some degradation in voice quality because of the lack of QoS on the public Internet, it would keep calls flowing.
Additionally, during any connectivity failure between your location and the Cypress network, the C4 platform would continue to process and answer calls and callers would be routed to voice mail. Finally, users could take advantage of the “Routes” feature associated with the PC Client and have calls sent to their cell phone or any alternate number during any connectivity outage.
How secure is the Cypress private IP network?
At the desktop, Cypress IP phones use secure, private IP addresses, making them unreachable from external sources. The Cypress C4 IP phones are further secured behind an integrated firewall within the customer premise (CPE) router—the Cisco 1841 Router with Advanced Security IOS enabled. Calls are transferred across our secure, private IP network which is protected by a series of managed firewalls and has 24-hour network monitoring to ensure that data is not compromised. Off-net calls (calls made to non-Cypress IP telephone numbers) are transferred to the secure, U.S. Public Switched Telephone Network (PSTN).
How does Cypress’ private network ensure business continuity?
Cypress provides comprehensive Disaster Recovery. Since the communications intelligence is not located at your office location, if you encounter a building emergency, simply reroute the service using any Internet browser or by placing a call to our 24/7 customer support center.
Cypress also provides fully redundant voicemail systems. Cypress’ network incorporates redundant voicemail servers with failover capabilities. If the primary server experiences problems, traffic is automatically rerouted to the secondary server. All of your employees will be provisioned and have access to the same voice portal along with multiple ways to access their voicemail regardless of their location. When your employees use the IP Unified Messaging feature, they can also copy all voicemails to their email address. By enabling this feature, users can store the message on the Cypress voicemail network and also on your email server.
At the user level, each Premium Seat user will have their own PC Client installed on their computer for easy access and management to all communication features. In the event of a building disaster, they can use the Toolbar to place and receive calls via their computer or use the PC Client to initiate Unified Messaging so that any other phone can act as their office extension. And best of all, this is all seamless to your prospects and customers. They continue to reach you using the same phone numbers—business as usual!
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